How can I recover my file once it has been processed by Dropcontact?

Once your file has been processed, you'll receive a report email. You can download your enriched file directly from your dashboard.

Where can I download my enriched file?

Go to the My files section of your Dropcontact dashboard.

In the Processed file column, click the green download button next to your file.

Understanding processing statuses

The Status column can show one of two states:

Processing in progress: the status shows a clock icon with the estimated completion time. The download button isn't available yet.

Processing complete: the status shows a green checkmark reading "Ready". The green download button appears in the Processed file column.

💡 If you don't see the green button yet, try refreshing the page.

How long is my file available?

In accordance with GDPR, all files older than 30 days are automatically deleted. Make sure to download your file within this timeframe.

Understanding the credits used on your file

Dropcontact operates on a Pay on Success model: a credit is only charged when a business email is found and verified. If no email is found for a contact, the credit is automatically refunded.

Got a question about your results? Reach out to us at support@dropcontact.com 💌